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Service Unit Manager

Service Unit Manager

Time Commitment:1 year

This volunteer position has a one year term with the possibility of reappointment at the consent of both the volunteer and GSCO. 

Reports to:
Program Support Specialist

Recruits, supports, and guides a team of volunteers to deliver a quality Girl Scout experience for adults and girls in a geographic area. She/he ensures that supportive services are provided to volunteers and represents Girl Scouting to the community. The Service Unit Manager will provide leadership to the Service Unit that is consistent with the Girl Scout Mission, Promise and Law, as well as the policies and goals of Girl Scouts of Colorado (GSCO) and Girl Scouts of the USA (GSUSA).

The individual who fills this volunteer position will gain as sense of accomplishment, develop transferable skills and connect with the community.

Girl Scouts of Colorado agrees to provide ongoing support, guidance and encouragement including access to relevant learning opportunities.

Work with Program Department Staff and other volunteers to:

  • Maintain the standards, carry out the purpose, and adhere to all policies of GSCO and GSUSA.
  • Conduct all Service Unit activities according to GSCO and GSUSA standards as defined in Volunteer Essentials and Safety Activity Checkpoints.
  • Complete training for the position.
  • Recruit, appoint, supervise and evaluate other Service Unit members.
  • Develop the Service Unit Team and ensure that the members receive orientation, training and ongoing support.
  • Assist in the collection of community assessment data and community development accountabilities. With Program Team Staff and the Service Unit Team, develop and implement a Service Unit plan of work to support GSCO’s strategic plan, goals and objectives.
  • Develop and direct a plan for delivery of services to the service unit based on the plan of work. Monitor and evaluate its effectiveness with team members.
  • Facilitate communication within the Service Unit and with appropriate council staff.
  • Plan and chair the Service Unit and Service Unit Team meetings.  Attend required meetings and events in the Service Unit and council.
  • Support, interpret and promote council fund development, product sales, program, events, camp and other council functions.
  • Report regularly on service unit accomplishments, events, needs and problems. Keep and submit reports to appropriate council staff as requested.
  • Develop and maintain the annual Service Unit budget with Program Support Specialist and ensure sound financial management. Allocate and account for Service Unit funds. Submit Service Unit Finance Report by deadline.
  • Ensure Service Unit troops/groups complete Annual Troop / Group Reports online here.  Ensure form is also completed on behalf of the Service Unit.
  • See that all Service Unit volunteers receive recognition.
  • Recommend volunteers for Council level volunteer positions (product sales, adult learning, etc.)
  • Refer all legal documents to council staff for review and/or signature.

Qualifications and Core Competencies – Required:

  • Accept the Girl Scout Promise and Law and register as a member of GSUSA.
  • Present a positive image of Girl Scouting to girls, volunteers and community members through effective communication, high personal standards of conduct and knowledge of the Girl Scout program and organization.  Promote the benefits of Girl Scouting and the importance of making a personal financial contribution and volunteering time to GSCO.
  • Be an approved adult volunteer with a cleared background check, and current membership.
  • Willingness to learn about and work with adults and girls with diverse backgrounds/abilities.
  • Basic knowledge of the Girl Scout Leadership Experience, national program portfolio, council procedures, etc. (or willingness to learn).
  • Knowledge of (or a willingness to learn about) the community and ability to foster and cultivate community contacts.
  • Ability to work and communicate well with people and proactively seek resolution of conflict.
  • Ability to direct, coordinate and advise others in carrying out their volunteer positions.
  • Ability to work independently and take initiative.
  • Willingness and ability to meet deadlines.
  • Willingness to participate in volunteer performance reviews.
  • Use discretion in all confidential matters.

Additional Competencies, Skills, or Requirements – Preferred:

  • Experience with volunteer management, community relations, and public speaking.
  • Experience as a Girl Scout volunteer.
  • Make a personal financial contribution to Girl Scouts of Colorado. (The amount or form of gift is up to the individual.)
  • Access to email and the Internet.